Use this guide to attach a customer’s name and KRA PIN to a sale in PawaPos Front Office. Enter the details on the payment screen before finalising the sale.
Before You Start
Have the customer’s name, KRA PIN, and phone number ready. Confirm the details with the customer before saving.
Add the Customer Details
- Open the payment screen. Add the items to the sale and proceed to payment.
- Press Ctrl + P. The Customer Details window opens. This shortcut applies on the payment screen.
- Enter the customer’s details. Fill in Name and Phone No. If a previously saved customer is found using the phone number, the system may fill in their details. Check that they belong to the current customer.
- Select the verification mode. Under Verification Mode, choose TAX IDENTIFICATION NUMBER. This is the standard option used for a KRA PIN; it is not labelled “KRA PIN” in the default setup.
- Enter the KRA PIN. Type the customer’s PIN in Value. Confirm that the name, phone number, verification mode, and PIN are correct.
- Save. Click the Save button (save icon) to return to the payment screen.
- Complete the sale. Finish payment and print the receipt. Check that the customer’s details appear as expected for your receipt setup.
Check or Correct the Details
Before finalising payment, press Ctrl + P again to reopen Customer Details. Correct any errors and click Save.
Common Questions
Ctrl + P does not open Customer Details.
Make sure you are on the payment screen, then press Ctrl + P again.
I cannot find an option called KRA PIN.
Select TAX IDENTIFICATION NUMBER under Verification Mode. The dropdown descriptions come from your site’s configuration, so locally customised wording may differ. If the tax identification option is missing, contact your system administrator.
The form will not save.
Check that Name and Value are filled in. The form requires both fields.
When should I enter the details?
Enter and save them before finalising the sale. The Ctrl + P workflow described here applies to the sale currently being paid for.